Privacy Policy

Anu Foods Privacy Policy

Last updated: 15-10-2024

Welcome to Anu Foods

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, shop at our physical stores, or use our online delivery services. This policy is compliant with the General Data Protection Regulation (GDPR) and other relevant laws applicable in the Netherlands.

1. Data Controller

Anu Foods is the data controller responsible for processing your personal data. If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: rk@anufoods.nl
Postal Address: Markt 36, 3431LB, Nieuwegein, Utrecht, Netherlands
Phone: 0619884951

2. Data We Collect

We collect and process the following categories of personal data:

Personal Information
- Name
- Email address
- Phone number
- Delivery address
- Billing address
Payment Information
- Credit/Debit card details
- Bank account details (for refunds)
We use secure third-party payment processors and do not store your payment details on our servers.
Purchase History and Preferences
- Items purchased
- Order frequency
- Shopping preferences
Technical Information
- IP address
- Browser type
- Operating system
- Device type
- Location data (with your consent)
Cookies
We use cookies and similar technologies to enhance your browsing experience, personalize content, and analyze site traffic. You can manage your cookie preferences through your browser settings.

3. How We Use Your Data

We use your data to:

Process orders: Fulfill your grocery orders, whether online or in-store.
Provide delivery services: Deliver your groceries to your specified address.
Customer support: Respond to your inquiries, process returns, and manage refunds.
Improve our services: Enhance your experience by analyzing shopping patterns and preferences.
Marketing: With your explicit consent, send you promotional offers, newsletters, and information about new products.
Legal purposes: Comply with applicable laws, including tax and financial reporting obligations.

4. Legal Basis for Processing Data

We process your personal data based on the following legal grounds:

Performance of a contract: We need your personal data to fulfill our contractual obligations (e.g., processing and delivering your order).
Legal obligation: We may process your data to comply with laws (e.g., tax laws, consumer protection laws).
Legitimate interests: We may process your data for marketing, improving customer experience, and ensuring the security of our services.
Consent: For direct marketing or when using location data, we rely on your explicit consent.

5. Data Sharing and Disclosure

We only share your data with trusted third parties when necessary. These include:

Delivery partners: To deliver your order.
Payment processors: For secure transaction processing.
IT and hosting service providers: To maintain our website and ensure its security.
Legal authorities: If required by law or in response to legal proceedings.

We ensure that all third parties handling your data comply with GDPR and relevant laws.

6. International Data Transfers

While we primarily process your data within the European Economic Area (EEA), some of our third-party providers may operate outside the EEA. In such cases, we ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements. In some cases, we may anonymize your data so it can no longer be associated with you, after which we may use it for statistical purposes.

8. Your Rights

You have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of any incomplete or inaccurate information.
Right to erasure: Request deletion of your personal data, subject to legal obligations.
Right to object: Object to the processing of your personal data for direct marketing or legitimate interest purposes.
Right to restrict processing: Request a temporary suspension of the processing of your personal data.
Right to data portability: Request the transfer of your data to another service provider.
Right to withdraw consent: You can withdraw your consent to data processing at any time.

To exercise these rights, please contact us at rk@anufoods.nl.

9. Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and restricted access to personal data.

10. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children without parental consent. If we discover that we have inadvertently collected such data, we will promptly delete it.

11. Changes to this Policy

We may update this Privacy Policy from time to time in response to changes in legal, technical, or business developments. We will notify you of any significant changes by posting the updated policy on our website or by other appropriate means.